Voice Over IP (VOIP) telephony involves making phone calls via your broadband connection rather than a traditional landline. In fact, VOIP has proved so reliable that the analogue network is to be phased out by 2025.
A VOIP service goes beyond the ability to make clear phone calls. It’s also great for built-in caller IDs, video calls, SMS messaging and voicemails. Newer VOIP platforms also integrate with MS Teams if required. Even better, mobile compatibility is available through a range of apps … no landline phone is needed. (Your business can continue to use a landline number which is then diverted as needed.) This supports the growing number of organisations moving away from permanent handsets, preferring to use software on computers or mobile phones.