6 Business Benefits of VOIP

Voice Over IP (VOIP) telephony involves making phone calls via your broadband connection rather than a traditional landline. In fact, VOIP has proved so reliable that the analogue network is to be phased out by 2025.

A VOIP service goes beyond the ability to make clear phone calls. It’s also great for built-in caller IDs, video calls, SMS messaging and voicemails. Newer VOIP platforms also integrate with MS Teams if required. Even better, mobile compatibility is available through a range of apps … no landline phone is needed. (Your business can continue to use a landline number which is then diverted as needed.) This supports the growing number of organisations moving away from permanent handsets, preferring to use software on computers or mobile phones.

Research by FinancesOnline shows the biggest attractions of VOIP for businesses:

• Security – 86%
• Reliability – 85%
• Price – 81%

The review also showed that most businesses save costs once using VOIP technology, with reduced:

• International calls – 90% of participants
• Operational costs – 75%
• Local calls – 40%
• Teleconferencing and phone bills – 30%

As well as cost savings, what other business benefits can be achieved with VOIP?

1. Reliability With Scalability

VOIP does not have the constraints of physical business locations. It’s a reliable communication channel offering speed and capacity for growth.

2. Easy Implementation

VOIP is usually straightforward to introduce, involving minimal operational disruption. Eric Hughes of EMH Technology says: “We replaced our phone system during lockdown for a modern VOIP offering and it was quite easy and quick to do.”

3. Capitalising on 5G Networks

The speed and quality of connection are dramatically improved with 5G technology, enhancing the efficiency and quality of VOIP calls. In a May 2022 survey, 25% of respondents had a 5G service on their smartphone. At that time the 5G network covered 68% of the UK population and 12% of the geographical area. It is expected to be fully deployed by the end of 2023. (Source: Statista.) Quality VOIP services should therefore be readily available to most UK businesses.

4. Homeworking Support

More employees are working either remotely or on a hybrid basis. VOIP services facilitate flexible locations whilst maintaining consistent contact details, helping productivity and communication. (Read how VOIP is transforming homeworking.)

5. Multi-Layer Security

VOIP providers are constantly reviewing and updating their security provision. Blockchain technologies are now being explored to decentralize control over VoIP platforms, making it harder for cybercriminals to breach systems and steal confidential customer data.

6. Language Recognition

Combining AI and machine learning functions enables VoIP systems to offer language recognition within call routing. This facilitates a more personalized customer experience wherever clients are from.

Combining AI and machine learning functions enables VoIP systems to offer language recognition within call routing. This facilitates a more personalized customer experience wherever clients are from.

“VOIP has transformed how teams communicate both internally and with external clients and contacts,” says Eric. “As well as the cost savings to be gained, businesses enjoy the quality and ease of VOIP voice and video calls.”

Would you like to explore VOIP as a communication option for your business?

Contact the friendly experts at EMH technology for an initial chat without obligation. We love to talk about how technology can help business, without any jargon!