To harness this exciting and ongoing opportunity, it’s important that small businesses continue to adapt and embrace technology. However an inherent trait of a smaller organisation is that it doesn’t have internal experts in all back-office functions. Therefore, partnering with an IT support company is a practical solution for businesses to receive expert advice, implementation of initiatives and ongoing support. Wired magazine reports that the minimum services your IT partner should offer are:
- Easy Account Access: Make sure you have quick access to your account and retrieve or reset your password as needed.
- Remote Management: Make sure you can remain in touch and operating by customising product features, adjusting your services, or troubleshooting your service remotely.
- Constant Connection: Stay in touch with customers and employees with important voice features, such as call forwarding, voicemail, and one-touch conference calls.
3 Powerful Benefits of Technology
1. Customer Service
Social media has never been so popular (4.55 billion users, 10% growth in 2021) and the personal approach of small businesses is a key strength in this arena. From feedback to follow ups, updates to announcements … technology makes engagement online very accessible.