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CAPITAL FIREPLACES

Dwills
50 years ago

Capital Fireplaces are a local business and long-term customer that we have designed a bespoke system for.

Here is what they had to say:

“Capital Fireplaces have been a customer of EMH for a number of years now, receiving excellent system support and IT infrastructure guidance.

“Based on the previous service we had received, twelve months ago we approached EMH for assistance with an online portal for administration and electronic filling of our purchase ledger documents. We had previously trialled an off the shelf package from a well-known provider but despite finding the software comprehensive, it was too overcomplicated in its user ability for our business.

“After providing EMH with a brief and initial list of requirements for the system, EMH provided useful consultancy on our brief, really focusing in on ensuring we were clear on what we wanted to achieve from the system and suggesting simplifications to our initial brief, many of which were eventually incorporated into the system.

“Following the consultancy, EMH provided a draft of the system. It was visually fantastic, and following dummy data test runs, we were pretty amazed it had met the brief in its entirety!! Only two minor layout adjustments were made to the draft, to the system we now use today.

“The system, due to its simple design and user menus received instant internal buy-in from its user’s, with very little internal training required. In particular, the system’s simple search engine functions have resulted in the company’s management team & Directors all now using the system on weekly basis to reference historical documents quickly and easily.

“Financially, compared to our old systems, it generates hundreds of pounds worth of labour efficiency saving each month and has helped us provide quicker and more accurate month end closures. We feel it has been a fantastic investment. The initial cost of EMH services in designing and setting up the portal have easily been recovered in the first twelve months of use.

“Pleasingly, twelve months into its use we have had no system issues or had the need to modify the original system.

“From our trading history and this particular service experience, we would highly recommend the services of EMH to any business.”

John Green, Finance Manager, Capital Fireplaces Ltd

IMAGE: Capital Fireplaces logo
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