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SERVICE STATUS

Please check the status icons below to see if we’re already aware of an issue with your service

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SERVICE STATUS UPDATES

Please see the real-time status updates below for further information

Email
Connectivity
Cyber Attack
Office 365
Exclaimer
WordPress
Azure
Datto
Other

1 month ago

EMH Status
🟢Microsoft Office 365 - no known issues ... See MoreSee Less
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1 month ago

EMH Status
🟠Microsoft Office 365 - Users may see delays of up to 20 minutes when sending and receiving Exchange Online email messages ... See MoreSee Less
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1 month ago

EMH Status
🟠 Microsoft Office 365 - Users may see delays in sending and receiving email. Microsoft are investigating. ... See MoreSee Less
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2 months ago

EMH Status
🟢Microsoft 365/Email - Service has been restored and Microsoft continue to monitor the service to ensure the problem does not happen again. ... See MoreSee Less
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2 months ago

EMH Status
🟠 Microsoft 365/ Email - Some users may be unable to access mailboxes when using Outlook on the web. ... See MoreSee Less
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2 months ago

EMH Status
🟢 ISSUE RESOLVED: IDNET have confirmed the issue is with OpenReach and they are liaising with them. We will provide updates as we get them. ... See MoreSee Less
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2 months ago

EMH Status
🟠 IDNET broadband - UPDATE IDNET have confirmed the issue is with OpenReach and they are liaising with them. We will provide updates as we get them. ... See MoreSee Less
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2 months ago

EMH Status
🟠 IDNET broadband - IDNET have confirmed they are seeing issues in the back-end, which may cause intermittent connectivity issues. ... See MoreSee Less
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3 months ago

EMH Status
🟢 ISSUE RESOLVED: Microsoft 365 - Some users may be unable to send, or see delays up to two hours when sending email messages. ... See MoreSee Less
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3 months ago

EMH Status
🟠 Microsoft 365 - Some users may be unable to send, or see delays up to two hours when sending email messages. ... See MoreSee Less
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3 months ago

EMH Status
🟠Microsoft 365 - Some users' outbound Exchange Online email messages may be marked as spam and not delivered. ... See MoreSee Less
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4 months ago

EMH Status
🟢 ISSUE RESOLVED: Microsoft 365 - Users may be unable to access SharePoint Online sites and receive an authentication error. ... See MoreSee Less
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4 months ago

EMH Status
🟠Microsoft 365 - Users may be unable to access SharePoint Online sites and receive an authentication error. ... See MoreSee Less
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4 months ago

EMH Status
🟠 Microsoft Teams - Some users may not see the scroll bar in any window in the in the new Microsoft Teams. ... See MoreSee Less
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4 months ago

EMH Status
🟢 ISSUE RESOLVED: Microsoft Teams - Some users may be unable to access the Microsoft Teams service. ... See MoreSee Less
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OUR SUPPORT PRIORITISATIONS

Please be aware of the prioritisations below

High Priority

System outages, security issues, leavers, setting up remote workers and password resets

Medium Priority

Routine admin tasks such as data access requests

Low Priority

New starter requests (early notice required), planned project / development work and non-critical changes

The status section is designed to reflect our clients’ experience and may not always reflect the official position of the service vendors. We compile updates from our systems monitoring, client reports, vendor reports and public sources. Where we can refer you to vendor status pages with meaningful information we will do.

Please check the service status before you contact us because if it’s a broader issue, it is likely we’ll have a high number of calls and we won’t have any more information than appears on this page.

OUR SUPPORT

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By clicking Start Chat, you can ask us a quick question and we can also start a remote desktop support session if you would like us to. All you have to do is enter your name and email address!

If nobody is available to chat, you will see a ‘Send Email’ button. Please click the link to email us and we will reply as soon as possible. Existing customers, please use your dedicated support email address as normal.

Please feel free to give us a call on 01462 416999 if you would like to speak to us about anything. If we have asked you to download our EMH Support Client please click here.

Our normal business hours are 9.00am to 5.00pm Monday to Friday (excluding public holidays in England). In addition, reasonable efforts will be taken to respond during extended hours from 8.30am and until 5.30pm.

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