Have any questions? Feel free to contact us:
+44 (0)1462 416999
enquiries@emh.tech

Please note EMH Technology will be closed on Monday 19 September for the National Bank Holiday. ​If you have out‑of‑hours emergency cover, please call your ​dedicated number during this period.

SERVICE STATUS

Please check the status icons below to see if we’re already aware of an issue with your service

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SERVICE STATUS UPDATES

Please see the real-time status updates below for further information

Email
Connectivity
Cyber Attack
Office 365
Exclaimer
WordPress
Azure
Datto
Other

🔴Office 365: Service Degradation - Currently unable to add new licenses - issue being investigated as a matter or urgency.

🟠 Office 365: Service Degradation - 'Users are unable to download multiple files from SharePoint and OneDrive or load Stream videos hosted on SharePoint.'

🟠 Office 365: Service degradation - 'Users may experience degraded performance with multiple Microsoft 365 services and features.'

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OUR SUPPORT PRIORITISATIONS

Please be aware of the prioritisations below

High Priority

System outages, security issues, leavers, setting up remote workers and password resets

Medium Priority

Routine admin tasks such as data access requests

Low Priority

New starter requests (early notice required), planned project / development work and non-critical changes

The status section is designed to reflect our clients’ experience and may not always reflect the official position of the service vendors. We compile updates from our systems monitoring, client reports, vendor reports and public sources. Where we can refer you to vendor status pages with meaningful information we will do.

Please check the service status before you contact us because if it’s a broader issue, it is likely we’ll have a high number of calls and we won’t have any more information than appears on this page.

OUR SUPPORT

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By clicking Start Chat, you can ask us a quick question and we can also start a remote desktop support session if you would like us to. All you have to do is enter your name and email address!

If nobody is available to chat, you will see a ‘Send Email’ button. Please click the link to email us and we will reply as soon as possible. Existing customers, please use your dedicated support email address as normal.

Please feel free to give us a call on 01462 416999 if you would like to speak to us about anything. If we have asked you to download our EMH Support Client please click here.

Our normal business hours are 9.00am to 5.00pm Monday to Friday (excluding public holidays in England). In addition, reasonable efforts will be taken to respond during extended hours from 8.30am and until 5.30pm.

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