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SERVICE STATUS
Please check the status icons below to see if we’re already aware of an issue with your service
SERVICE STATUS UPDATES
Please see the real-time status updates below for further information
Connectivity
Cyber Attack
Office 365
Exclaimer
WordPress
Azure
Datto
Other
🟢 Microsoft 365 - Microsoft identified the Teams issue, implemented a change, monitored the service and confirmed that the issue is resolved.
🔴 Microsoft 365 - Some users may be unable to receive real-time chat messages in Microsoft Teams. Microsoft are analyzing and developing a mitigation plan.
🟢 Microsoft 365 - Microsoft identified the issue, which was causing DNS issues. They have implemented some changes, monitored the service and confirmed that the issue is resolved.
🔴 Microsoft 365 - Some users may experience issues accessing or using some Microsoft 365 services. We have personally seen issues with Azure and Teams. Microsoft are aware and investigating.
🟢 Email - Microsoft 365 previous issue with external email delays is now marked as resolved by Microsoft. Normal service should now continue.
🔴 Email - Some Microsoft 365 users may experience delay in receiving external emails. Microsoft are aware and investigating.
🟠EMH have noticed a rise in fake browser based popup scams today. A warning pops up saying the PC is blocked and to contact 'Microsoft Support' for help. This is a scam, do not call this number under any circumstances. Existing clients, please contact EMH via usal methods for assistance.
🟠Office 365 - Some users may experience intermittent crashes when using the Microsoft Teams desktop client. Please use teams via your browser if affected by this. Go to office.com and along the left you will see Apps, then find Microsoft Teams.
🟠Office 365 - Some users may not see shared mailboxes appearing in the Outlook desktop client. Please access Outlook via a web browser, click the top right profile icon and choose 'open another mailbox', then you can input the mailbox you would like to access here.
🟢 Office 365 - SharePoint external users (guests) - below issue now appears resolved.
🟠Office 365 - SharePoint external users (guests) may see error "Something went wrong. We're sorry, sign-in isn't working right now. But we're on it! Please try again later." when trying to access Sites. Microsoft aware and fixes ongoing.
🟠Datto have confirmed an ongoing issue with creating public shares within the Datto Workplace agent. If you are presented with a blank window with a checkbox, please get in touch with us so we can implement a fix for you.
OUR SUPPORT PRIORITISATIONS
Please be aware of the prioritisations below
The status section is designed to reflect our clients’ experience and may not always reflect the official position of the service vendors. We compile updates from our systems monitoring, client reports, vendor reports and public sources. Where we can refer you to vendor status pages with meaningful information we will do.
Please check the service status before you contact us because if it’s a broader issue, it is likely we’ll have a high number of calls and we won’t have any more information than appears on this page.
OUR SUPPORT
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If nobody is available to chat, you will see a ‘Send Email’ button. Please click the link to email us and we will reply as soon as possible. Existing customers, please use your dedicated support email address as normal.
Please feel free to give us a call on 01462 416999 if you would like to speak to us about anything. If we have asked you to download our EMH Support Client please click here.
Our normal business hours are 9.00am to 5.00pm Monday to Friday (excluding public holidays in England). In addition, reasonable efforts will be taken to respond during extended hours from 8.30am and until 5.30pm.
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