SERVICE STATUS
Please check the status icons below to see if we’re already aware of an issue with your service
Have any questions? Feel free to contact us:
Chat 9am – 5pm UK
SERVICE STATUS UPDATES
Please see the real-time status updates below for further information
Connectivity
Cyber Attack
Office 365
Exclaimer
WordPress
Azure
Datto
Other
🟠Email - some users may encounter performance issues with their Outlook client. This is only for users using the 'New' Outlook.
🟠Microsoft 365 - some users may be unable to access various Microsoft 365 apps. Microsoft are investigating.
🟢 Datto Workplace - Datto has released an update that resolves the issue with MacOS 15.0 Sequoia. The updated agent version is 10.5.2.91
🔴 Datto Workplace - The Datto Workplace agent is not working on MacOS 15.0 Sequoia.
🟠Microsoft 365 - some users may be unable to open Microsoft Word documents from Microsoft Teams.
🔴 Microsoft 365 - users may be unable to access multiple Microsoft 365 services including Email and Teams. Updates to follow.
🟠Microsoft 365 - Some users may experience intermittent Microsoft Teams desktop restarts on Windows devices. Microsoft are reviewing recent updates to help formulate a remediation plan.
🟠Microsoft 365 - Users may be unable to access various Microsoft 365 apps and services. More info to follow.
OUR SUPPORT PRIORITISATIONS
Please be aware of the prioritisations below
The status section is designed to reflect our clients’ experience and may not always reflect the official position of the service vendors. We compile updates from our systems monitoring, client reports, vendor reports and public sources. Where we can refer you to vendor status pages with meaningful information we will do.
Please check the service status before you contact us because if it’s a broader issue, it is likely we’ll have a high number of calls and we won’t have any more information than appears on this page.
OUR SUPPORT
See how it works
By clicking Start Chat, you can ask us a quick question and we can also start a remote desktop support session if you would like us to. All you have to do is enter your name and email address!
If nobody is available to chat, you will see a ‘Send Email’ button. Please click the link to email us and we will reply as soon as possible. Existing customers, please use your dedicated support email address as normal.
Please feel free to give us a call on 01462 416999 if you would like to speak to us about anything. If we have asked you to download our EMH Support Client please click here.
Our normal business hours are 9.00am to 5.00pm Monday to Friday (excluding public holidays in England). In addition, reasonable efforts will be taken to respond during extended hours from 8.30am and until 5.30pm.
For clients with an out of hours support contract, please call your dedicated support number outside the hours of 9.00am to 5.00pm.
Referral Scheme
Earn a gift card
Recommend our services and earn our referral rewards.
Request a Call Back
