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SERVICE STATUS

Please check the status icons below to see if we’re already aware of an issue with your service

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SERVICE STATUS UPDATES

Please see the real-time status updates below for further information

Email
Connectivity
Cyber Attack
Office 365
Exclaimer
WordPress
Azure
Datto
Other

4 weeks ago

EMH Status
🟢 ISSUE RESOLVED: Microsoft 365 - Some users may be unable to send, or see delays up to two hours when sending email messages. ... See MoreSee Less
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1 month ago

EMH Status
🟠 Microsoft 365 - Some users may be unable to send, or see delays up to two hours when sending email messages. ... See MoreSee Less
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1 month ago

EMH Status
🟠Microsoft 365 - Some users' outbound Exchange Online email messages may be marked as spam and not delivered. ... See MoreSee Less
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2 months ago

EMH Status
🟢 ISSUE RESOLVED: Microsoft 365 - Users may be unable to access SharePoint Online sites and receive an authentication error. ... See MoreSee Less
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2 months ago

EMH Status
🟠Microsoft 365 - Users may be unable to access SharePoint Online sites and receive an authentication error. ... See MoreSee Less
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2 months ago

EMH Status
🟠 Microsoft Teams - Some users may not see the scroll bar in any window in the in the new Microsoft Teams. ... See MoreSee Less
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2 months ago

EMH Status
🟢 ISSUE RESOLVED: Microsoft Teams - Some users may be unable to access the Microsoft Teams service. ... See MoreSee Less
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2 months ago

EMH Status
🟠Microsoft Teams - Some users may be unable to access the Microsoft Teams service. Microsoft are trying to isolate the root cause. ... See MoreSee Less
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2 months ago

EMH Status
🟢 ISSUE RESOLVED: OWA (Outlook on the web) - Some users may be intermittently unable to search for messages within Outlook on the web. ... See MoreSee Less
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2 months ago

EMH Status
🔴OWA (Outlook on the web) - Some users may be intermittently unable to search for messages within Outlook on the web. ... See MoreSee Less
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3 months ago

EMH Status
🟢 Microsoft Teams - Issue where users may be unable to access Teams is resolved. ... See MoreSee Less
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3 months ago

EMH Status
🔴Microsoft Teams - Users may be unable to launch the Microsoft app. Users may also see missing messages and/or may not be able to log into teams and will see a "oops" page. ... See MoreSee Less
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3 months ago

EMH Status
🟢 Microsoft Teams - Issue where users may experience delays when trying to view images in Chats is resolved. ... See MoreSee Less
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3 months ago

EMH Status
🟠 Microsoft Teams - Users may experience delays when trying to view images in Chats. ... See MoreSee Less
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3 months ago

EMH Status
🟢 Microsoft 365 issue is now marked as resolved. The Microsoft service was healthy and it was determined the issues were with a local third-party ISP. ... See MoreSee Less
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OUR SUPPORT PRIORITISATIONS

Please be aware of the prioritisations below

High Priority

System outages, security issues, leavers, setting up remote workers and password resets

Medium Priority

Routine admin tasks such as data access requests

Low Priority

New starter requests (early notice required), planned project / development work and non-critical changes

The status section is designed to reflect our clients’ experience and may not always reflect the official position of the service vendors. We compile updates from our systems monitoring, client reports, vendor reports and public sources. Where we can refer you to vendor status pages with meaningful information we will do.

Please check the service status before you contact us because if it’s a broader issue, it is likely we’ll have a high number of calls and we won’t have any more information than appears on this page.

OUR SUPPORT

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By clicking Start Chat, you can ask us a quick question and we can also start a remote desktop support session if you would like us to. All you have to do is enter your name and email address!

If nobody is available to chat, you will see a ‘Send Email’ button. Please click the link to email us and we will reply as soon as possible. Existing customers, please use your dedicated support email address as normal.

Please feel free to give us a call on 01462 416999 if you would like to speak to us about anything. If we have asked you to download our EMH Support Client please click here.

Our normal business hours are 9.00am to 5.00pm Monday to Friday (excluding public holidays in England). In addition, reasonable efforts will be taken to respond during extended hours from 8.30am and until 5.30pm.

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