SERVICE STATUS
Please check the status icons below to see if we’re already aware of an issue with your service
Have any questions? Feel free to contact us:
SERVICE STATUS UPDATES
Please see the real-time status updates below for further information
Connectivity
Cyber Attack
Office 365
Exclaimer
WordPress
Azure
Datto
Other
🟠Office 365 - Some users may experience intermittent crashes when using the Microsoft Teams desktop client. Please use teams via your browser if affected by this. Go to office.com and along the left you will see Apps, then find Microsoft Teams.
🟠Office 365 - Some users may not see shared mailboxes appearing in the Outlook desktop client. Please access Outlook via a web browser, click the top right profile icon and choose 'open another mailbox', then you can input the mailbox you would like to access here.
🟢 Office 365 - SharePoint external users (guests) - below issue now appears resolved.
🟠Office 365 - SharePoint external users (guests) may see error "Something went wrong. We're sorry, sign-in isn't working right now. But we're on it! Please try again later." when trying to access Sites. Microsoft aware and fixes ongoing.
🟠Datto have confirmed an ongoing issue with creating public shares within the Datto Workplace agent. If you are presented with a blank window with a checkbox, please get in touch with us so we can implement a fix for you.
🟠Users may be intermittently unable to connect to the Exchange Online service from the Outlook desktop App.![]()
![]()
Users may see the following status messages in the Outlook desktop app:![]()
"Limited connectivity"![]()
"Disconnected"![]()
![]()
Microsoft are working on a solution.
🟠Microsoft have confirmed there are ongoing issues with Users using Microsoft Teams accounts on certified Android devices, user may not be able to use the app on Android devices currently.
🟠Users are reporting issues when logged into Datto online. Clearing the web browser cache seems to fix the issue. To do so, please open the web browser and press Ctrl+F5 at the same time.
🔴 Azure/Microsoft are experiencing issues which is likely to impact company portal access. Users may receive HTTP 500-level response codes when going to the portal. Microsoft are aware and are working to resolve the issue.
OUR SUPPORT PRIORITISATIONS
Please be aware of the prioritisations below
The status section is designed to reflect our clients’ experience and may not always reflect the official position of the service vendors. We compile updates from our systems monitoring, client reports, vendor reports and public sources. Where we can refer you to vendor status pages with meaningful information we will do.
Please check the service status before you contact us because if it’s a broader issue, it is likely we’ll have a high number of calls and we won’t have any more information than appears on this page.
OUR SUPPORT
See how it works
By clicking Start Chat, you can ask us a quick question and we can also start a remote desktop support session if you would like us to. All you have to do is enter your name and email address!
If nobody is available to chat, you will see a ‘Send Email’ button. Please click the link to email us and we will reply as soon as possible. Existing customers, please use your dedicated support email address as normal.
Please feel free to give us a call on 01462 416999 if you would like to speak to us about anything. If we have asked you to download our EMH Support Client please click here.
Our normal business hours are 9.00am to 5.00pm Monday to Friday (excluding public holidays in England). In addition, reasonable efforts will be taken to respond during extended hours from 8.30am and until 5.30pm.
Referral Scheme
Earn a gift card
Recommend our services and earn our referral rewards.
Request a Call Back
