Have any questions? Feel free to contact us:
+44 (0)1462 416999
enquiries@emh.tech

SERVICE STATUS

Please check the status icons below to see if we’re already aware of an issue with your service

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SERVICE STATUS UPDATES

Please see the real-time status updates below for further information

Email
Connectivity
Cyber Attack
Office 365
Exclaimer
WordPress
Azure
Datto
Other

1 week ago

EMH Status
🟢 Microsoft 365 - Normal service resumed ... See MoreSee Less
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2 weeks ago

EMH Status
🟠 Office 365 - Some users may experience intermittent crashes when using the Microsoft Teams desktop client. Please use teams via your browser if affected by this. Go to office.com and along the left you will see Apps, then find Microsoft Teams. ... See MoreSee Less
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2 weeks ago

EMH Status
🟢 Microsoft 365 - Normal service resumed ... See MoreSee Less
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2 weeks ago

EMH Status
🟠 Office 365 - Some users may not see shared mailboxes appearing in the Outlook desktop client. Please access Outlook via a web browser, click the top right profile icon and choose 'open another mailbox', then you can input the mailbox you would like to access here. ... See MoreSee Less
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2 weeks ago

EMH Status
🟢 Office 365 - SharePoint external users (guests) - below issue now appears resolved. ... See MoreSee Less
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3 weeks ago

EMH Status
🟠 Office 365 - SharePoint external users (guests) may see error "Something went wrong. We're sorry, sign-in isn't working right now. But we're on it! Please try again later." when trying to access Sites. Microsoft aware and fixes ongoing. ... See MoreSee Less
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3 weeks ago

EMH Status
🟠 Datto have confirmed an ongoing issue with creating public shares within the Datto Workplace agent. If you are presented with a blank window with a checkbox, please get in touch with us so we can implement a fix for you. ... See MoreSee Less
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3 weeks ago

EMH Status
🟢 Microsoft Exchange Online / Outlook - service back to normal ... See MoreSee Less
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3 weeks ago

EMH Status
🟠 Users may be intermittently unable to connect to the Exchange Online service from the Outlook desktop App.Users may see the following status messages in the Outlook desktop app:"Limited connectivity""Disconnected"Microsoft are working on a solution. ... See MoreSee Less
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3 weeks ago

EMH Status
🟢 Microsoft Android/Teams issue resolved and back to normal service. ... See MoreSee Less
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1 month ago

EMH Status
🟠Microsoft have confirmed there are ongoing issues with Users using Microsoft Teams accounts on certified Android devices, user may not be able to use the app on Android devices currently. ... See MoreSee Less
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1 month ago

EMH Status
🟠Users are reporting issues when logged into Datto online. Clearing the web browser cache seems to fix the issue. To do so, please open the web browser and press Ctrl+F5 at the same time. ... See MoreSee Less
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2 months ago

EMH Status
🟢 Azure/Microsoft - Normal service resumed ... See MoreSee Less
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2 months ago

EMH Status
🔴 Azure/Microsoft are experiencing issues which is likely to impact company portal access. Users may receive HTTP 500-level response codes when going to the portal. Microsoft are aware and are working to resolve the issue. ... See MoreSee Less
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2 months ago

EMH Status
🟢 Microsoft 365 - Normal service resumed ... See MoreSee Less
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OUR SUPPORT PRIORITISATIONS

Please be aware of the prioritisations below

High Priority

System outages, security issues, leavers, setting up remote workers and password resets

Medium Priority

Routine admin tasks such as data access requests

Low Priority

New starter requests (early notice required), planned project / development work and non-critical changes

The status section is designed to reflect our clients’ experience and may not always reflect the official position of the service vendors. We compile updates from our systems monitoring, client reports, vendor reports and public sources. Where we can refer you to vendor status pages with meaningful information we will do.

Please check the service status before you contact us because if it’s a broader issue, it is likely we’ll have a high number of calls and we won’t have any more information than appears on this page.

OUR SUPPORT

See how it works

By clicking Start Chat, you can ask us a quick question and we can also start a remote desktop support session if you would like us to. All you have to do is enter your name and email address!

If nobody is available to chat, you will see a ‘Send Email’ button. Please click the link to email us and we will reply as soon as possible. Existing customers, please use your dedicated support email address as normal.

Please feel free to give us a call on 01462 416999 if you would like to speak to us about anything. If we have asked you to download our EMH Support Client please click here.

Our normal business hours are 9.00am to 5.00pm Monday to Friday (excluding public holidays in England). In addition, reasonable efforts will be taken to respond during extended hours from 8.30am and until 5.30pm.

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