Please note we are closed on Good Friday (18th April) and Bank Holiday Monday (21st April) and will re-open on Tuesday 22nd April. For those with out-of-hours support agreements please use your dedicated contact number as normal over this period.
Have any questions? Feel free to contact us:
SERVICE STATUS
Please check the status icons below to see if we’re already aware of an issue with your service
Chat 9am – 5pm UK
SERVICE STATUS UPDATES
Please see the real-time status updates below for further information
Connectivity
Cyber Attack
Office 365
Exclaimer
WordPress
Azure
Other
Other
🟠Datto Workplace - File uploads may experience delays for files exceeding 10MB. Datto Support are working towards a resolution.
🟢 Microsoft 365 - Microsoft has deployed a patch that has exceeded >95% saturation across the affected infrastructure. Their internal testing continues to affirm that the fix is addressing the issue as expected.
🔴 Microsoft 365 - Some users may encounter NDR (Non-Delivery Report) failures when sending or receiving email messages.
🟠Datto Workplace - Some users on Gamma broadband may experience slowness with file access and inability to access Datto Online.
🔴 Microsoft 365 - Some users are encountering delays or failures when sending or receiving email messages
🟠Microsoft 365 - Users may encounter delays when sending or receiving email messages
🟠Microsoft 365 - Various issues with Teams and OneDrive. Teams user status not showing correctly, OneDrive files report being read-only.
🟠Datto Workplace - the European datacenter will be undergoing scheduled maintenance on Saturday February 8th, 2025. All services in the EMEA region will be unavailable during the maintenance period of 11:00am CET and 5:00pm CET.![]()
Status updates will be available at
status.kaseya.com
🔴 Datto Workplace - Datto agents are stuck 'connecting' and Datto Online is inaccessible. Folders/files may still be accessible but we'd recommend working on files locally until Datto resolve the issue.
OUR SUPPORT PRIORITISATIONS
Please be aware of the prioritisations below
The status section is designed to reflect our clients’ experience and may not always reflect the official position of the service vendors. We compile updates from our systems monitoring, client reports, vendor reports and public sources. Where we can refer you to vendor status pages with meaningful information we will do.
Please check the service status before you contact us because if it’s a broader issue, it is likely we’ll have a high number of calls and we won’t have any more information than appears on this page.
OUR SUPPORT
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By clicking Start Chat, you can ask us a quick question and we can also start a remote desktop support session if you would like us to. All you have to do is enter your name and email address!
If nobody is available to chat, you will see a ‘Send Email’ button. Please click the link to email us and we will reply as soon as possible. Existing customers, please use your dedicated support email address as normal.
Please feel free to give us a call on 01462 416999 if you would like to speak to us about anything. If we have asked you to download our EMH Support Client please click here.
Our normal business hours are 9.00am to 5.00pm Monday to Friday (excluding public holidays in England). In addition, reasonable efforts will be taken to respond during extended hours from 8.30am and until 5.30pm.
For clients with an out of hours support contract, please call your dedicated support number outside the hours of 9.00am to 5.00pm.
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