A great example of how automated workflow is transforming day-to-day business operations is the partnership between Xerox and HM Land Registry. The organisation oversees some 25 million titles. It receives between 2,000 and 3,000 hardcopy applications, drawings, photographs, and ID documents each day.
Xerox states that its Production Workflow Management platform allows the registry to digitise new applications and extract data from text and images. The registry is working with Xerox on a pilot programme that will integrate AI and machine-learning into the workflow, to allow accuracy to improve over time, under human supervision. The efficiencies of automated workflow allow business continuity between remote workforces and isolated property-owners.
The potential offered by automated workflow is huge. It is especially relevant right now as it supports hybrid working. In fact, it is recognised as a key success factor, alongside a remote-first mindset and flexible work patterns.